TERMS AND CONDITIONS

Meals will be delivered to the Sydney address provided every Sunday and Wednesday.
Orders made by 6:00 pm Monday will be delivered on Wednesday, and orders made by 6:00 pm Friday will be delivered on Sunday.

If your delivery instructions require access to a secure building, you must provide a security card, key, or ensure you are available to let the driver in at the time of delivery.
If the driver is unable to access your building or reach you, your meals will be left at the main entrance of your building.

Delivery occurs between 6:00 am and 5:00 pm. A flat rate delivery fee of $15 (including GST) per week applies, with higher rates for deliveries outside the Sydney Metropolitan region.

Tracking information will be sent to the mobile number provided at checkout. Once a delivery has been completed and marked as delivered, Meals by Moodi cannot accept responsibility for stolen or missing items, as deliveries are deemed safe to leave.
Please ensure that meals are collected and refrigerated promptly after delivery.

For alternative arrangements or to update your delivery details, please contact us on info@mealsbymoodi.com.au.

Payments for Packages

Payments are taken for a minimum of 4 or 8 weeks (depending on the package you have signed up to) via direct debit fortnightly on a Monday in line with our payment schedule. Payments are taken 7 days in advance of the upcoming fortnight from your nominated card. A pro-rata amount will be taken if you are starting in the middle of a direct debit cycle or are away for any period. If for some reason you are paying by invoice, your payment is due by the date specified on the invoice. Delivery of meals will be withheld if payment has not been made, either by direct debit or invoice, by COB (close of business) on the Friday prior to the next delivery.

Refunds

Meals by Moodi do not offer refunds for change of mind. All of our meals are accounted for within ordering our fresh produce. 

Changes to meal plan/macros

Any changes to your meal plan/macros require a minimum of 72 hours notice. To make changes please email us on info@mealsbymoodi.com.au.

Disclaimer

Meals by Moodi shall not be responsible, under any circumstances, for any illness or health problem that may result from the consumption of its prepared foods, meals, or other products. Meals by Moodi may not be appropriate for certain people, including people who: 1) are under 18 years of age, or 2) suffer from a medical condition that can be adversely affected by certain foods or their diet. Consult your physician before altering or starting any new diet, following specific macros, or nutrition plans provided by Moodi Dennaoui. Meals by Moodi does not offer medical advice, either on its website, during consultations, or otherwise. Consult a licensed physician or healthcare provider if you have any questions about foods, products or meal plans offered by Meals by Moodi. Meals by Moodi meal plans are not offered or intended to treat, mitigate or cure any type of disease, sickness, or weight problem. Nothing stated or presented by Meals by Moodi, on the website or otherwise, is intended to be a substitute for professional medical advice, diagnosis or treatment.

Weight loss

Meals by Moodi services do not guarantee weight loss. Weight loss will vary for each person based on their weight, height, metabolism, age, activity level and compliance to their plan.

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