PRIVACY POLICY

Meals by Moodi (“Meals by Moodi”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, hold, use and disclose your personal information when you visit our website, place an order, communicate with us, subscribe to our marketing or otherwise interact with Meals by Moodi.

1. Personal Information We Collect

The types of personal information we may collect include:

• Your name
• Email address
• Telephone number
• Billing and delivery address
• Order and transaction information
• Account information, where you create an account
• Marketing and communication preferences
• Correspondence and communications with us
• Information you provide when contacting our customer service team
• Information about your device, browser, and internet connection, including your IP address
• Information about how you browse and interact with our website, including products viewed, pages visited and items added to your cart
• Other information you voluntarily provide to us

When you make a payment, your payment information may be collected and processed by Shopify and/or our authorised payment service providers. Meals by Moodi does not directly store your complete payment card details.

2. How We Collect Personal Information

We may collect personal information directly from you when you:

• Purchase products from us
• Create or use an account
• Subscribe to email or SMS communications
• Contact us by email, telephone, social media, website forms or other channels
• Participate in a promotion, competition or survey
• Interact with our website or advertisements
• Otherwise provide information to us
• We may also collect certain information automatically through cookies, pixels and similar technologies when you use our website.

In some circumstances, information may also be provided to us by third parties involved in providing our services, such as Shopify, payment providers, delivery providers, analytics providers and marketing platforms.

3. How We Use Your Personal Information

We may collect, hold, use and disclose your personal information for purposes including:

• Processing and fulfilling your orders
• Arranging delivery or collection of your meals
• Processing payments, refunds and credits
• Communicating with you about your orders
• Responding to questions, requests, complaints and customer service enquiries
• Maintaining and administering customer accounts
• Detecting and preventing fraud, misuse and security threats
• Operating, maintaining and improving our website
• Understanding how customers use our website and products
• Conducting analytics and measuring the performance of our website and marketing, where applicable
• Sending marketing communications where permitted
• Personalising your experience and communications
• Managing promotions, competitions or offers
• Maintaining our business and financial records
• Complying with applicable laws and regulatory requirements
• Establishing, exercising or defending legal rights

We may also use information for another purpose where you have consented to that use or where otherwise permitted or required by law.

4. Shopify and Our Online Store

Our online store is hosted through Shopify.

Shopify provides the ecommerce platform that enables us to offer and sell our products to you. As part of providing these services, Shopify may process personal information relating to your use of our store and your transactions.

Information processed through Shopify is handled in accordance with Shopify's applicable privacy and security practices.

You can review Shopify's privacy information through Shopify's website.

5. Payments

Payments made through our website are processed using Shopify and/or authorised third-party payment providers available through our checkout.

These providers may collect and process information necessary to complete your transaction, prevent fraud and comply with applicable financial and legal obligations.

Payment providers have their own privacy and security practices governing the information they process.

We do not recommend sending payment card information to us by email, social media or other unsecured communication methods.

6. Email and SMS Marketing

Where you have consented, or where otherwise permitted by law, we may send you marketing communications by email and SMS, including information about:

• New meals and products
• Promotions and special offers
• Restocks and availability
• News and updates
• Other Meals by Moodi products, services and initiatives

SMS marketing is currently sent to Australian mobile numbers only.

We may use third-party marketing platforms, including Klaviyo, to manage and deliver email and SMS communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in our emails.

You may opt out of SMS marketing by following the unsubscribe instructions provided in the relevant message, including by replying STOP where available.

You may also contact us at care@mealsbymoodi.com.au to update your marketing preferences.

Transactional communications relating to an order, payment, delivery, account or customer service matter are separate from marketing communications and may still be sent where necessary to provide our services to you.

7. Cookies, Analytics and Similar Technologies

Our website uses, and may from time to time use, cookies, pixels and similar technologies to operate our website, remember preferences, understand website performance, improve the customer experience and measure the effectiveness of our marketing.

These technologies may collect information including:

• IP address
• Browser and device information
• Pages viewed
• Time spent on our website
• Referring websites or sources
• Products viewed
• Shopping cart activity
• Purchase activity
• Interactions with advertisements and marketing communications

Some technologies may be necessary for our website, checkout and other services to function properly.

We may also use analytics, advertising and measurement technologies provided by Shopify and other third-party service providers.

We may introduce or change analytics, advertising and measurement providers from time to time. Where required, we will provide appropriate notice or obtain consent before using technologies that require it.

You may be able to control certain cookies through your browser settings and, where available, through privacy or cookie controls provided on our website.

Disabling certain cookies may affect the functionality or performance of the website.

8. How We Share Personal Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to operate our business and provide our products and services, including to:

• Shopify and ecommerce service providers
• payment processors
• Delivery, logistics and courier providers
• Email and SMS marketing providers
• Website hosting, technology, and IT service providers
• Analytics, advertising, marketing and measurement service providers, where used
• Professional advisers, including accountants, lawyers and insurers
• Government authorities, regulators, courts or law enforcement agencies where required or authorised by law
• Other service providers that assist us in operating our business

• Payment processors
  

We take reasonable steps to ensure that service providers handle personal information appropriately and only provide them with information reasonably necessary for the services they perform.

We may also disclose information in connection with a proposed or completed sale, merger, restructuring or transfer of all or part of our business, subject to applicable law.

9. Overseas Disclosure and Processing

Some of the third-party platforms and service providers we use, including ecommerce, technology and marketing service providers, may process or store personal information outside Australia.

As a result, personal information may be disclosed to or processed by recipients located overseas. The locations in which information is processed may vary depending on the providers and services we use from time to time.

Where required by applicable Australian privacy laws, we will take reasonable steps in relation to overseas disclosures and provide further information about relevant overseas locations where practicable.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• Fulfil orders and provide customer service
• Maintain appropriate business and transaction records
• Comply with tax, accounting and legal obligations
• Resolve disputes
• Prevent fraud and security incidents
• Enforce our agreements and legal rights

When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to any legal obligations requiring us to retain the information.

11. Security

We take reasonable administrative, technical and organisational measures designed to protect personal information against loss, misuse, interference and unauthorised access, modification or disclosure.

Our website and ecommerce services also use security measures provided by Shopify and relevant third-party service providers.

However, no method of electronic transmission or storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee the absolute security of information transmitted electronically.

12. Accessing and Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.

To make a request, contact us at: care@mealsbymoodi.com.au

We may need to verify your identity before providing access to or correcting personal information.

In some circumstances, applicable law may permit or require us to refuse access to certain information. If this occurs, we will provide an explanation where required by law.

13. Privacy Complaints

If you have a concern or complaint regarding how we have handled your personal information, please contact us at: care@mealsbymoodi.com.au

Please provide sufficient information for us to understand and investigate your concern.

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response and applicable Australian privacy laws provide you with the right to do so, you may be able to raise your concern with the Office of the Australian Information Commissioner (OAIC).

14. Third-Party Websites

Our website may contain links to websites, applications or services operated by third parties.

Once you leave our website or interact with a third-party service, that third party's privacy practices and terms may apply.

Meals by Moodi is not responsible for the privacy practices, security or content of third-party websites or services. We recommend reviewing their privacy policies before providing personal information.

15. Children

Our website and products are intended for a general audience and are not designed for the purpose of knowingly collecting personal information from children.

Where a person does not have legal capacity to provide information or make a purchase independently, a parent, guardian or other authorised person may need to act on their behalf.

If you believe a child has provided personal information to us in circumstances where they should not have done so, please contact us.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers, practices or legal obligations.

Any updated Privacy Policy will be published on our website and the “Last updated” date at the top of this policy will be revised accordingly.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, wish to make a privacy complaint, or would like further information about how we handle personal information, please contact:

Meals by Moodi
Email: care@mealsbymoodi.com.au